⚠️ This page is published by Kings Canapé. It has an informative and commercial purpose and notably mentions Sweeek and other brands in order to help the reader compare several useful criteria before buying. The factual information was gathered from publicly accessible sources on and may change.
Updated on : complete overhaul. First published on .
Sweeek, formerly Alice's Garden, is the website of the company WALIBUY, based in Wambrechies, in northern France. The brand presents itself as a specialist in outdoor furnishing and also sells sofas and indoor furniture, delivered in parcels. Its terms of sale state that an in-stock product is dispatched within 72 working hours and that you have 15 days to change your mind after an online purchase, with the return at your expense. We have not tested its sofas and we do not report any review rating: every piece of information about Sweeek comes from a page of its website, cited at the end of this page.
Sweeek review in brief: what to know before ordering
The sweeek.fr website belongs to the company WALIBUY SAS. According to its home page, it sells outdoor and indoor furniture, from garden furniture sets to sofas.
📊 Method: Observation of the information made publicly available on the brand's official product pages and sales materials on .
- ✓ An identified company: WALIBUY SAS, registered with the Lille Métropole trade and companies register, head office in Wambrechies.
- ✓ The brand was called Alice's Garden until 2023.
- ✓ Six stores listed, including a clearance outlet, sweeek deals.
- ✓ Card payment secured by 3D-Secure.
- ✓ Dispatch of an in-stock product within 72 working hours of receiving payment, according to the terms of sale.
- ✓ 15 days to withdraw after a distance purchase, return costs borne by the customer.
- ⚠️ The delivery method: as standard, a large parcel is left on the ground floor; delivery into the room is an option.
- ⚠️ The number and weight of the boxes, shown on the product page.
- ⚠️ The return conditions: the help centre asks for a product that is “new, not assembled” and in its original packaging.
- ⚠️ The guarantee shown on the product page of the chosen model.
Who is behind sweeek.fr: company, former name, websites in Europe
The company and its former name
According to the heading of its general terms of sale, the sweeek website belongs to WALIBUY SAS, registered with the Lille Métropole trade and companies register (RCS) under number 518 047 014, with its head office at 270 avenue de l'Espace, Wambrechies. The site's logo carries the words “sweeek, formerly Alice's Garden”. Its “about us” page traces these steps:
- 2009: online sale of garden furniture;
- 2010: start-up in Roubaix;
- 2013: launch of the alicesgarden.fr website;
- 2017: arrival in Belgium and the Netherlands;
- 2021: arrival of indoor furniture;
- 2023: “Alice's Garden becomes sweeek”.
What the website sells, and in which countries
The site's menu covers the living room (sofas, armchairs, fireside chairs), dining room, kitchen, bedroom, office, bathroom, hallway, decoration, children, and the terrace and garden (pergolas, parasols, garden furniture sets, barbecues, sheds, spas). From its home page, the brand links to its websites for France, Belgium (in French and Dutch), the Netherlands, Germany, Spain, Italy, Portugal, Poland and the United Kingdom.
Is the website reliable? What anyone can check
We do not give a verdict on a seller. Here is what can be checked before ordering:
- The seller: a named company, with its registration number and head office address, at the top of the terms of sale.
- Payment: the terms of sale describe card payment secured by 3D-Secure, and payment in instalments offered by a partner institution.
- Written terms: delivery, reservations, withdrawal and guarantees are described in the general terms of sale, readable online.
- Physical addresses: the stores are listed with their address, further down this page.
- A contact: a form and a telephone line, described by the help centre.
Sweeek sofas: what two product pages say
What the product pages state
Here is what the product pages of two Sweeek sofas state: IDA, a corduroy corner sofa bed, and IVAR, a straight 3-seater fabric sofa. Their technical information is not the same: what one product page says applies only to its own model.
| According to the product page | IDA, reversible corner sofa bed, 3 seats, corduroy | IVAR, straight 3-seater sofa, fabric |
|---|---|---|
| Frame and legs | Wood and plywood; plastic legs | Rubberwood legs |
| Seat filling | 60 kg/m³ and 24 kg/m³ | 50 kg/m³ and 18 kg/m³ |
| Back | 30% shredded foam and 70% polyester fibres | 50 kg/m³ |
| Seat comfort | Firm | Firm |
| Sleeping | Sofa bed, type “Occasional / Spare bed”, 191.5 × 132.5 cm | Not convertible |
| Boxes | 3 boxes: 34.3 kg, 34.88 kg and 10.82 kg | 1 box of 36.9 kg |
| Assembly | “Assembly is very simple, instructions are provided” | “Assembly is very simple, instructions are provided” |
| Stated guarantee | 2 years | 2 years from the delivery date |
| Source | IDA product page | IVAR product page |
The IDA product page also states a 380 g/m² fabric, polyurethane foam armrests of 22 kg/m³, storage under the chaise longue, a reversible corner, a 10 cm thick sleeping surface, a maximum weight of 110 kg per seat and “domestic use only”. Its technical table says “Removable cover: No”, and its description says that the back cushions and small cushions have removable covers: if cleaning matters to you, ask which covers come off.
Reading a Sweeek product page in six lines
On the IDA and IVAR product pages, this information is in the “Technical information” table. For another model, look for these six lines there; if one is missing, ask for it before ordering:
- Frame: the material of the frame, not only of the legs.
- Seat: the foam densities, in kg/m³.
- Sleeping: for a sofa bed, the type of sleeping stated and its dimensions.
- Boxes: their number and weight, to plan the delivery and getting them up the stairs.
- Assembly: what the product page says about it, and the instructions.
- Guarantee: its length and its starting point.
Delivery at Sweeek: parcels, appointments, reservations
Delivery methods
According to Sweeek's Delivery page, the method depends on the size of the parcel, with these stated lead times:
- Pick-up point or locker: 2 to 5 working days.
- Small parcel to your home: without appointment, 2 to 8 days.
- Large parcel: by appointment, by a specialist carrier.
- Oversized parcel: by appointment.
As standard, delivery is “doorstep”: the large parcel is left on the ground floor and the delivery person does not carry it upstairs. The “in the room of your choice” option includes carrying it upstairs. The page specifies that “you only pay transport for the largest item”, and that the floor and speed options are charged. The terms of sale cite mainland France, and Corsica with a surcharge. For an order of several items, the latest date applies; partial delivery is possible on request.
An order in several parcels
According to the Delivery page, small parcels from the same order “may sometimes be shipped separately”, while some large-parcel carriers deliver all the parcels at once. The order tracking page also warns that an order may arrive in several deliveries. Before ordering, check the number of boxes for the product on its page, and track the order from the “Where is my order” page.
On delivery: precise reservations
- On the delivery note: in case of damage, the terms of sale ask for precise handwritten reservations; they state that the words “subject to unpacking” have no legal value.
- Without reservations: the delivery is deemed compliant, under the same terms.
- Within 48 hours: the brand advises getting in touch within this time.
- Badly damaged parcel: the terms of sale advise refusing it.
If a product arrives damaged, the help centre asks for photos of the product, the packaging and the label, a note of the reservations, then sending a form. The solutions announced range, depending on the case, from sending a spare part to a goodwill gesture, a replacement or a refund.
Returns and guarantees at Sweeek
Changing your mind: 15 days according to the terms of sale
Sweeek's general terms of sale state 15 days to withdraw after a distance purchase; French law provides for 14 (article L221-18 of the French Consumer Code (Code de la consommation)).
- Return costs: borne by the customer.
- Two ways to send it back: a return organised by the brand, whose costs are deducted from the refund according to a weight-based scale given in the terms of sale, or a return by the carrier of your choice to the warehouse in Roncq, not via a pick-up point.
- Condition of the product: the help centre asks for it to be “returned new, not assembled and in its original packaging”.
- Refund: “within 14 days of receipt and after inspection”.
- Parcel not collected or delivery refused without legitimate reason: treated as a withdrawal, return costs deducted.
This period applies to a distance purchase. According to the terms of sale, in-store purchases are governed by separate general terms, and three of the stores (Promenade de Flandre, Mérignac and Central Parc Valvert) are run by separate companies: ask in store before buying.
Guarantees
The IDA and IVAR product pages state a 2-year guarantee; the IVAR page starts it from the delivery date. The terms of sale set out the legal guarantee of conformity and the guarantee against hidden defects, and list exclusions: assembly error, intensive use, non-compliant use, unsuitable cleaning products. An optional “Premium Insurance” covers damage for 6 months after delivery. If you want to know what the guarantee on the product page covers, ask customer service before ordering.
Contacting customer service
Sweeek's help centre recommends the contact form, with a reply announced “within 48 working hours”. It also gives a telephone line, open Monday to Friday at the hours it states.
Sweeek stores and sweeek deals
According to Sweeek's Stores page, the brand has six stores:
- Paris – Central Parc Valvert: 1 rue Marie Laurencin, Le Plessis-Pâté (Essonne);
- Bordeaux-Mérignac: 8 rue Euclide, Mérignac;
- Lille – Promenade de Flandre: Neuville-en-Ferrain;
- Le Loft store and showroom: 270 avenue de l'Espace, Wambrechies;
- sweeek deals, clearance store: 471 rue de Quesnoy, Wambrechies;
- a store in Spain, in Valencia.
The up-to-date list, with opening hours, is on the site's Stores page. sweeek deals offers “products with a slight defect, returned by our customers”, at reduced prices, to take away on the spot; its offers are announced through a Facebook group and a newsletter. In store, sit for several minutes on the model you are interested in, in the position in which you read or watch a film: the firmness of a seat is judged sitting down.
What online reviews are worth
An online review tells the story of one order, on one date, for one product. Before drawing a conclusion about a seller from it, look at three things:
- The date: a delivery two years ago says little about today's conditions, or about a website that has changed its name.
- The product: Sweeek's catalogue runs from barbecues to sofas; a review of a parasol tells you nothing about the seat of a sofa.
- What is described: a delivery, a return, or the product itself. These are three different subjects.
People write a spontaneous review more readily after an incident than after an uneventful delivery: read recent reviews about the type of product you are interested in, and compare them with the seller's written terms.
Sweeek or another option: depending on your project
You want to see the products before buying: six stores are listed, including the sweeek deals clearance outlet in Wambrechies.
You assemble your sofa yourself: the IDA and IVAR product pages state that instructions are provided.
You are also furnishing other spaces: the catalogue runs from the terrace and garden to the living room, bedroom and office.
You are looking for a reduced-price product to take away: sweeek deals sells products with a slight defect or returned, on the spot.
You want to choose from many fabrics and colours: our catalogue offers 34 fabrics and 584 colours.
You want to see the fabric at home before choosing: we send up to 8 fabric samples per customer.
You prefer a sofa made to order: this is the case for our customised sofas, in the fabric and colour chosen.
Other brands to look at
Other brands also sell sofas and furniture online. We have gathered buying pointers on IKEA and on La Redoute.
Corner, straight, sofa bed and modular sofas.
Frequently asked questions
Are Sweeek and Alice's Garden the same brand?
Yes. According to its “about us” page, the brand changed its name in 2023: “Alice's Garden becomes sweeek”. The site's logo carries the words “sweeek, formerly Alice's Garden”. The website belongs to the company WALIBUY SAS, whose head office is in Wambrechies.
Is the Sweeek website reliable?
We do not give a verdict on a seller. What can be checked: the website belongs to a named, registered company (WALIBUY SAS, Lille Métropole trade and companies register), card payment is secured by 3D-Secure according to the terms of sale, those terms are readable online, six stores are listed with their address, and the help centre gives a form and a telephone line.
Can you return a Sweeek sofa?
According to its general terms of sale, Sweeek allows 15 days to withdraw after a distance purchase; French law provides for 14. Return costs are borne by the customer. The help centre asks for a product “returned new, not assembled and in its original packaging”. The refund is made within 14 days of receiving the return, after inspection. An in-store purchase is governed by separate terms.
Why does my Sweeek order arrive in several parcels?
According to Sweeek's Delivery page, small parcels from the same order may sometimes be shipped separately, while some large-parcel carriers deliver all the parcels at once. The tracking page specifies that an order may arrive in several deliveries. The number of boxes for a product is shown on its product page.
Where can you see Sweeek products in a store?
According to Sweeek's Stores page: in Le Plessis-Pâté (Paris – Central Parc Valvert), in Mérignac, in Neuville-en-Ferrain (Lille – Promenade de Flandre), in Wambrechies (the Le Loft store and sweeek deals, the clearance outlet) and in Valencia, Spain. The up-to-date list, with opening hours, is on that page.
Are Sweeek sofas good quality?
We have not tested these sofas and we do not assess their quality. Their product pages give you something to go on: for IDA, a wood and plywood frame and a seat of 60 and 24 kg/m³; for IVAR, a seat of 50 and 18 kg/m³; a stated 2-year guarantee for both. For another model, look on its product page for the six lines described above.
Sources consulted
- Sweeek — Home page (categories, national websites, former name), in French — consulted on
- Sweeek — General terms of sale, in French — consulted on
- Sweeek — Delivery and shipping costs, in French — consulted on
- Sweeek — Where is my order, in French — consulted on
- Sweeek — Our stores, in French — consulted on
- Sweeek — sweeek deals, in French — consulted on
- Sweeek — About us (Belgian website, same brand text), in French — consulted on
- Sweeek help centre — Return conditions, in French — consulted on
- Sweeek help centre — My product arrived damaged, in French — consulted on
- Sweeek help centre — Contacting customer service, in French — consulted on
- Sweeek — Product page: IDA corner sofa bed, corduroy, in French — consulted on
- Sweeek — Product page: IVAR straight 3-seater sofa, fabric, in French — consulted on
- Légifrance — French Consumer Code, article L221-18 — consulted on
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