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Sofa warranty

Your sofa is built to last

At Kings Canapé, we don't make disposable sofas. We create furniture designed to be part of your life for many years.

That's why we select quality materials, work with experienced European craftsmen, and offer you solid warranties.

 

 

Your legal warranties

All our sofas come with two legal warranties:

Legal warranty of conformity (2 years)

This warranty protects you if the delivered product:

  • Does not match the description of your order

  • Has a manufacturing defect

Duration: 2 years from the date you receive your sofa

Warranty against hidden defects

This warranty covers hidden defects that existed at the time of delivery but were not immediately visible.

These warranties apply automatically. They are provided for by French law and protect you as a consumer.

 

 

What is covered by the warranty

We cover manufacturing defects and non-conformities, including:

  • Defective structure (frame, reinforcements, fixings…)

  • Faulty mechanisms (recliner function, storage compartment…)

  • Material issues (faulty fabric, non-compliant foam…)

  • Model, colour or configuration different from your order

If your sofa has a defect covered by the warranty, we'll offer you, depending on the case:

  • Repair of the sofa (replacement of the defective part)

  • Partial replacement (exchange of one module)

  • Full replacement of the sofa

  • Commercial discount (if the defect is minor and you wish to keep the sofa)

 

 

What is NOT covered by the warranty

To preserve your sofa and to keep the warranty valid, it's important to respect the normal conditions of use of a piece of furniture.

Warranty exclusions

Normal wear With time and daily use, some changes are natural:

  • Progressive softening of the HR-35 foam (up to 40% loss of density with intensive use)

  • Slight seat marks on the cushions

Misuse

  • Incorrect assembly of the sofa

  • Using the armrests as a seat (risk of cracks or breakage)

  • Jumping or climbing on the recliner footrest

  • Sitting on the junctions between modules (weakening of the structure)

  • Excessive load: beyond 90-100 kg per seat

Poor maintenance

  • Prolonged exposure to sunlight (discolouration of fabrics and wood)

  • Proximity to heat sources (radiator, fireplace…)

  • Contact with chemicals, solvents, alcohol

  • Cleaning with unsuitable products

  • Excessive liquid absorption (foam deformation)

External damage

  • Discolouration caused by strongly dyed clothing (jeans…)

  • Pilling or fuzzing caused by textiles (throws, blankets…)

  • Animal scratches

  • Burns (cigarettes, candles…)

  • Damage caused during a move

Prolonged storage in packaging

  • Deformation or colour variation if the sofa stays packed for more than 5 days after delivery

Normal product characteristics

  • Additional seams on the seats (linked to fabric width)

  • Slight dull noise at the castors or runners on models with high legs

  • Dimensional tolerance of ± 5 cm (linked to soft materials: foam, fabric)

  • Slight shade variations (screen differences, dye baths)

 

 

How to invoke the warranty?

If you notice an issue covered by the warranty, here's what to do:

Step 1: Contact us quickly

As soon as you notice the defect, get in touch with our customer service:

Phone: 07 56 81 16 16

Email: contact@kingscanape.com

WhatsApp: 07 56 81 16 16

Step 2: Describe the problem precisely

To process your request efficiently, please provide:

  • Your order number

  • A detailed description of the problem

  • Clear photos of the defect

  • The date you received the sofa

Step 3: We analyse your request

Our team reviews your file and determines whether the problem is covered by the warranty.

Step 4: We find a solution together

Depending on the nature of the defect, we'll propose the most suitable solution (repair, replacement, commercial discount…).

We commit to handling your request as quickly as possible and finding a solution that satisfies you.

 

 

Our tips to extend the life of your sofa

A well-cared-for sofa can stay with you for 10, 15 or even 20 years. Here are our recommendations:

Use

  • Rotate seats to spread wear evenly

  • Knead and reshape the cushions regularly to keep their shape

  • Avoid sitting in the same spot every time

  • Don't climb on the armrests or the recliner footrest

Placement

  • Keep the sofa away from heat sources (radiators, fireplaces…)

  • Avoid direct sunlight (risk of discolouration)

  • Ventilate the room regularly to avoid humidity

Care

  • Vacuum the sofa regularly (soft brush attachment)

  • Treat stains quickly: dab gently, don't rub

  • Clean a wider area around the stain to avoid rings

  • Never soak the fabric deeply (risk of foam deformation)

  • Only use products suited to your type of upholstery

Unpacking

  • Unpack your sofa within 5 days of delivery

  • Keep the packaging for a few weeks in case of a transport-related claim

 

 

Frequently asked questions

My sofa has become softer over time, is that normal?
 Yes, that's completely normal. HR-35 foam softens gradually with use (up to 40% density loss under intensive use). This is not a defect — it's a natural phenomenon.

The cushions are losing their shape, what can I do?
 Knead and reshape them regularly to restore their volume. Also rotate seats to spread wear.

My fabric has slightly changed colour, is that covered?
 If the discolouration is due to sun exposure or textiles that bled (jeans, throws…), it's not covered by the warranty. On the other hand, if it's a fabric dyeing defect, it is covered.

A seam has come loose, what should I do?
 Contact us right away with photos. While seams are not guaranteed, we have tutorials to help you put them back in place if the thread isn't broken.

Can I move house with my sofa without losing the warranty?
 Yes, but damage caused during the move is not covered. We recommend protecting your sofa properly and calling in professionals if possible.

 

 

Our quality commitment

At Kings Canapé, the warranty isn't just a legal obligation. Above all, it's our commitment to you.

We never leave you alone with a problem. Our team is here to support you, find solutions, and make sure your sofa remains that place of comfort and conviviality you deserve.

Because a good sofa is an investment for years. And we're here to make that investment worthwhile.

 

 

Need help or advice?

Our customer service is here to answer any questions about warranty, care, or use of your sofa.

Phone: 07 56 81 16 16

Email: contact@kingscanape.com

WhatsApp: 07 56 81 16 16

 

 

Kings Canapé: sofas built to last, and a team that stays by your side.