Return Policy

Understanding your return rights

At Kings Canapé, we are committed to offering you a transparent shopping experience. The nature of our products and the way they are made determine the return conditions that apply.

Custom-made sofas

No right of withdrawal

Our sofas are made to measure according to your personal choices:

Upholstery and colour of your choice
Configuration adapted to your space
Foot colour (black, chrome or gold depending on the collection)
Specific options selected

In accordance with Article L221-28 of the French Consumer Code, these clearly personalised products cannot be returned simply because you change your mind.

Your guarantees remain protected

Even without a right of withdrawal, you continue to benefit fully from:

The legal guarantee of conformity (2 years)
The guarantee against hidden defects

In the event of a manufacturing defect, non-conformity or damage during transport, we will offer you suitable solutions (repair, partial or full replacement, commercial discount).

Display models

Display models are sold as-is, usually at a reduced price, with any signs of use from the showroom.

These models cannot be returned, except in the event of a major defect or proven non-conformity at the time of delivery.

Your statutory rights (legal guarantees) continue to apply.

Accessories and non-personalised products

For non-personalised products (certain accessories, side tables, etc.), you have a 14-day right of withdrawal from the date of receipt.

How to exercise your right of withdrawal

Notify us of your decision within 14 days of receiving the product by email at: contact@kingscanape.com
Return the product at your expense to the following address:

Kings Canapé, 9 rue du Rothbaechel, 67240 Bischwiller, France

Return conditions:

Product in good condition
Unused and clean
In its original packaging where possible

Refund: we will refund the price of the product once it has been received and its condition verified.

Free fabric samples

Fabric samples (free of charge, up to 8 per customer) are not covered by a return procedure.

In case of a problem on delivery

Product damaged during transport

It is essential to:

Check the condition of the parcels in the presence of the driver
Take photographs in the event of visible damage
Have a report drawn up or record precise reservations on the delivery note
Contact us within 24 hours by email with supporting photos

⚠️ Keep the original packaging: it may be required to process your claim.

Non-conforming product

If the product delivered does not match your order (different model, colour or configuration), contact us immediately at: contact@kingscanape.com

We will offer you a suitable solution (replacement or commercial discount).

Verification before confirming your order

Your responsibility: before confirming your order, please check carefully:

The side of the corner sofa (left/right when facing the sofa)
The colour of the main upholstery
The colour of the decorative cushions
In the case of two-tone upholstery: the precise distribution of the colours

Kings Canapé cannot be held responsible for selection errors. Any late modification may result in additional charges.

Contact us

For any question about your return rights or to report a problem:

📧 Email: contact@kingscanape.com
📞 Phone: 07 56 81 16 16

Our team is here to listen and find the best solution for your situation.