Customer advisor
A team at your service, from the first click to installation
At Kings Canapé, we firmly believe that buying a sofa should never be stressful or complicated. That's why we've put together a team of customer advisors who are available, responsive, and above all… human.
No sales script. No pressure. Just people who are passionate about what they do, and who are here to help you make the right choice.
Why does our customer service make a difference?
We know our products inside out
Our team doesn't just read spec sheets. We live with our sofas every day, we know their characteristics, their strengths, and their limits.
The result? We can answer all your questions, even the trickiest ones:
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"Will this fabric stand up to my dog?"
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"Which configuration will suit my L-shaped living room best?"
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"Is HR-35 foam really comfortable for sleeping on?"
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"How do I clean a wine stain on velvet?"
We give you honest answers, based on experience and feedback from thousands of satisfied customers.
We take the time to listen
We know that every project is unique. Your home, your tastes, your lifestyle, your constraints… it all matters.
Here, there's no "5-minute sale".
We take the time to understand your needs, answer your doubts, and advise you without rushing you.
Want to think it over? Compare? Come back to us in a few days? No problem. We'll always be here to support you, at the right moment.
We don't work on commission
And that changes everything.
We're not here to push you towards the most expensive model or twist your arm. We're here to help you find THE sofa that truly suits you.
Sometimes that means recommending a smaller model. Sometimes it means steering you away from an option that wouldn't fit your use.
Our priority is your satisfaction. Not our turnover.
We support you at every step
Our role doesn't stop when your order is confirmed. We stay by your side throughout the whole process:
Before the order
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Personalised advice on fabrics, colours, configurations
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Free sample shipping (up to 8)
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Help choosing dimensions and configuration
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Delivery feasibility check (access, stairs…)
During production
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Order tracking
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Updates on production progress
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Answers to your questions at any time
At delivery
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Coordination with the carrier
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Support if there's an issue (delay, damage…)
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Tips for receiving and assembling the sofa
After delivery
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Personalised care advice
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Responsive after-sales service when you need it
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Long-term support
How to reach us?
We're available on every channel, whatever works best for you.
By phone
07 56 81 16 16
Prefer to talk to someone directly? Call us. We're here to chat, advise, reassure.
Hours: Monday to Saturday, 10am to 7pm, and Sunday 10am to 6pm.
By email
contact@kingscanape.com
Need time to put your questions together? Want to send us photos of your living room? Email is perfect for that.
Reply time: Usually within 24 hours (often much faster)
By WhatsApp
07 56 81 16 16
Handy, fast, and you keep the full history of our exchanges. Perfect for sending photos, asking questions on the fly, or tracking your order.
On social media
You can also reach us through our Facebook and Instagram pages.
We reply to every message, without exception.
At our showroom (Alsace)
9 rue du Rothbaechel, 67240 Bischwiller
Nothing beats a real conversation over a coffee. If you're nearby, come and see us. We'll take the time to welcome you properly.
By appointment only (to guarantee you a personalised welcome)
The questions we hear most often
"I can't decide on a colour, can you help?"
Of course! Tell us about your interior (wall colour, floor, decor style…) and we'll guide you towards the shades that'll fit best.
And above all: we send you free samples so you can compare at home, in natural light, alongside your other furniture.
"Will this sofa fit through my staircase?"
We'll check that together. Send us the dimensions of your access points (door width, staircase, hallway…) and the parcel dimensions (available on product pages). We'll tell you straight away if it's doable.
"My dog/cat is always on the sofa, which fabric do you recommend?"
We're used to that question. We'll point you to the most resistant, easy-care fabrics. And we'll give you concrete tips to protect your sofa.
"I want a corner sofa, but I don't know if left- or right-facing?"
Don't worry, we'll explain clearly how it works. And if you're unsure, send us a photo of your living room and we'll tell you what suits it best.
"How long until I receive my sofa?"
On average 6 to 8 weeks after the order is confirmed. We keep you updated throughout production.
"Can I pay in several installments?"
Yes, we offer 2-installment payment by bank transfer:
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50% at order (to start production)
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50% at delivery
Get in touch to discuss.
"What happens if the sofa arrives damaged?"
We find a solution together: repair, replacement, or commercial discount, depending on the case. You're never alone with a problem.
What our customers say about our service
"A top-notch team, attentive and full of great advice. They took the time to answer all my questions before the order, and even after delivery to help me choose the right care products. I recommend!" — Marie, Lyon
"I was nervous about ordering a sofa online, but the team's support completely reassured me. They sent me samples, helped me check the dimensions, and even called on delivery day to make sure everything was fine. Exceptional customer service." — Thomas, Strasbourg
"I never thought buying a sofa online could be this easy. The team is responsive, honest, and truly there to help. No sales talk, just real advice." — Sophie, Nantes
Our promise
You'll never be alone.
Whether you have a question before ordering, you're hesitating between two colours, you need help with assembly, or you run into a problem after delivery…
We're here. Always.
Because good customer service isn't about replying fast. It's about replying well. Taking time. Being honest. Supporting you.
And that's something we at Kings Canapé care about more than anything.
Get in touch now
Phone: 07 56 81 16 16
Email: contact@kingscanape.com
WhatsApp: 07 56 81 16 16
Showroom (by appointment): 9 rue du Rothbaechel, 67240 Bischwiller, France